How can we help you?

Help Centre

Product Queries and Care

How deep are your fitted sheets?

Our fitted sheets will stretch to 32cm. If you have a deeper mattress than this you could opt for a flat sheet instead to ensure it fits.

Do you offer samples/swatches?

We don't currently have samples or swatches. If you’d like to feel the fabric or see if a colour goes with a room, we recommend purchasing a pair of pillowcases. If they do the trick and you’d like to purchase the full bundle contact our customer service team who’ll provide a credit for the pillowcases from your bundle purchase.

How do I wash the sheets?

We recommend washing at 40c and if tumble drying to do so on low 

Can I tumble dry these sheets?

While we recommend air drying for best results, if tumble drying you should do so on low 

Do they need ironed?

The sheets are easy to iron however ironing them is entirely up to personal preference, some customers prefer a more relaxed look. 

Are your sheets free of toxic and harmful chemicals?

Yes, all our are linen is STANDARD 100 by OEKO-TEX®. OEKO-TEX is a worldwide independent testing and certification system that tests for harmful substances which are prohibited or regulated by law and chemicals which are known to be harmful to health. They also test for colour fading and acidity as a precautionary measure to safeguard health at every stage of production.

Will my order be affected by Brexit?

Not at all! We fulfil all our Irish orders placed on our .ie website from our fulfilment centre in Ireland.

Where will my order ship from?

Orders placed on our .ie store will ship from our fulfilment centre in Dublin, Ireland

Do they need washed before first use?

Our sheets are all OEKO-TEX certified meaning they're free from any harmful or toxic chemicals so they don't necessarily need washed, but for the best first time experience we'd recommend washing them! It's up to you though!

Will you be getting any more colours or designs

Our product team are always looking at new ideas. Subscribe to our newsletter to be informed of any new product releases.

How do your duvet covers fasten

Our duvet covers are button fasten. Yay!

Are you getting cushions and throws back in stock

After the huge success of our Winter Sale, we have run out of throws, bedspreads and cushion covers. We have no current plans to restock but do subscribe to our newsletter to stay up to date with any restock or new product announcements.

Do you do gift vouchers?

We do not currently sell or accept gift vouchers. We do not accept All4One vouchers or anything similar as payment currently.

Are your sheets sustainable?

We recognise the enviromental impact of growing cotton which is why we work with factories who have implimented enviromentally conscious processes such as recycling water. During the set up of Linenbundle, we went to extraordinary lengths to ensure we only worked with companies in our supply chain that paid employees fairly. We took every measure to make sure we use ethical, sustainable products by using Oeko-Tex certified cotton for our sheets, which is a more environmentally friendly way of producing cotton, and by using microfibre made from recycled products rather than animal feathers in our duvets and pillows.

Do you sell valances?

Valances are not currently part of our range but do subscribe to our newsletter to stay informed of any future product releases.

What style are your pillowcases

Our pillowcases are standard (housewife) style. We don't currently offer an Oxford style but do subscribe to our newsletter to stay informed of any future product releases.

The bundle says I receive 4 pillowcases but I only get the option to select 2

Our pillowcases are packaged and sold in pairs. You will receive 1 or 2 pairs of pillowcases depending on the bundle you select.

What size are your sheets?

Please see our handy sizing guide below. For easy reference, you'll also find it on every one of our product pages.


ProductDuvet CoverFitted SheetFlat SheetP'casesKing P'cases
Single140cm x 200cm90cm x 190cm x 32cm180cm x 260cm75cm x 50cm90cm x 50cm
Double200cm x 200cm135cm x 190cm x 32cm230cm x 260cm75cm x 50cm90cm x 50cm
King230cm x 220cm150cm x 200cm x 32cm275cm x 275cm75cm x 50cm90cm x 50cm
Superking260cm x 220cm180cm x 200cm x 32cm310cm x 270cm75cm x 50cm90cm x 50cm
Emperor290cm x 235cm200cm x 200cm x 32cm395cm x 255cm75cm x 50cm90cm x 50cm

Warranty

What is covered in the 1 year warranty?

We provide a 1 year warranty on all of our linen covering balls, pulls, rips, and frays provided the care instructions for the product have been followed.

If you ever have an issue with one of our sheets please send photographs along with a summary of the issue to the customer service team who willl investigate the issue and replace the item free of charge.

I have a warranty issue / My sheet has ripped, balled, pulled or frayed

We provide a 1 year warranty on all of our linen. If your sheet ever balls, pulls, rips, or frays and you've been following the care instructions, please send photographs along with a summary of the issue to the customer service team who will investigate the issue and replace the item free of charge.

I'd prefer a refund instead of warranty replacement

Our 1 year warranty will provide a free replacement of our linen if it ever balls, pulls, rips, or frays and you've been following the care instructions. We cannot issue refunds for products outside of the standard 30 day return policy for unused items.



Returns

What is your return policy?

We accept returns within 30 days provided the items are unwashed, unused and in their original packaging. Due to hygiene reasons we cannot accept returns on Pillows & Duvets. 

You can return your order for a refunder replacement by visiting the link below and following the instructions. Use the Shop Now feature to select a new product instead of a refund.

https://returns.linenbundle.ie


We cannot reimburse postage costs but we do recommend using a tracked service.



I'd like to return my order

We accept returns within 30 days provided the items are unwashed, unused and in their original packaging. Due to hygiene reasons we cannot accept returns on Pillows & Duvets. 

You can return your order for a refunder replacement by visiting the link below and following the instructions. Use the Shop Now feature to select a new product instead of a refund.

https://returns.linenbundle.ie


We cannot reimburse postage costs but we do recommend using a tracked service.


I'd like to cancel my order

Due to the speed at which we fulfil orders we are unable to cancel orders or make edits once the order is placed. Please take delivery of your order and set up a return by visiting the link below


https://returns.linenbundle.ie



How long does it take to refund

For returns we will process refunds within 7 days of receiving the item back and quality checking it. Once your refund is processed please allow 3-5 business days for it to clear with your original payment provider

Can you send me a return label?

We cannot currently provide pre-paid labels for reland. Please arrange return postage with a courier of your choice after setting your return up in the portal: https://returns.linenbundle.ie

I've just been informed an item on my order was cancelled

From time to time, an item that is out of stock with no replenishment date may slip onto the site, we will cancel this and advise you of the reason rather than keep your money not knowing when we can ship you the item. 

Discount Codes & Promos

I forgot to apply my discount code

Too bad... Just kidding! You should never miss out on a good deal! We get that, so contact Customer Service with the code you meant to use and discount you believed you should be receiving and we'll refund you the missing discount.

My discount code doesn't work

Oops! Drop our customer service team a message with the code and the store URL you are trying to apply it on and they'll investigate the issue and get back to you.

When I apply a second discount code it deletes the first code

Only 1 discount code can be applied per order, if you've received a 2nd discount code but we are currently in sale, feel free to save the 2nd discount code until the sale period is over to take advantage of it on a future order

I placed an order recently and you now offer a better sale

If you placed an order in the 7 days prior to a sale launching, contact customer service and they'll review the options available.

Promotional periods and free gifts

For each Promotional Period with free gifts we will release additional FAQs outlining the terms of the sale

After discount my order value fell below the free shipping threshold

We offer free shipping on orders over €50, if your order is no longer over this amount due to discount then a shipping charge will be applied. To remove this you can cancel the discount code or add additional items to your cart to ensure you have spent the minimum required.

Terms of discount Codes

It's important to note that Voucher/discount codes are only valid for the dates specified and may be withdrawn at any time. Only one voucher/discount code can be used per order.


Order Changes and Management

I've ordered the wrong size and I only just placed my order

Due to the speed at which we fulfil orders we are unable to cancel orders or make edits once the order is placed. Please take delivery of your order and set up a return by visiting the link below


https://returns.linenbundle.ie


I've ordered the wrong size and my order has shipped

It's easy done! Please take delivery of your order and set up a return by visiting the link below


https://returns.linenbundle.ie


Issues With Your Order

I've received the wrong item

Oh no! While we take all possible steps to get all orders right first time round, mistakes sometimes happen. Please let our customer service team know and they will issue you the correct item.

I've received an extra item or package

Thank you for your honesty! Please contact our customer service team and advise what additional items you received, also please include photos of any packing slips inside the extra package. The customer service rep will provide you with steps to return.

I've received my order but I'm missing an item

Oh no! While we take all possible steps to get all orders right first time, mistakes sometimes happen. Please let our customer service team know and they will investigate the matter with our fulfilment company and issue any item the investigation deems was not issued correctly initally.

I accidentally ordered the wrong item

It's easy done! Please take delivery of your order and return it for an exchange by contacting our customer service team